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Support

Stuck, or found something odd? Email support@chris-creates.net. Say which device you're on, and which version (it's in Settings > About). Chris Creates LLC is a small shop, so give us a couple of days.

iPhone and iPad

What do I need?

iOS or iPadOS 27 or later. PopNotes for iPhone and iPad costs $3.99, once, on the App Store, which covers Apple's fees and the work of building for a phone. There's no subscription and no account.

I got a new phone, or deleted the app.

Download it again from the App Store with the same Apple account; you won't pay twice. Your notes come back through whatever you set up: a stack synced to Google Drive or OneDrive, or your device's own backup. A stack that isn't synced lives only on the device that made it.

How do I get a refund?

Apple handles App Store purchases, so ask at reportaproblem.apple.com.

How do I pop a note without opening the app?

Say "Pop a note in PopNotes" to Siri. Or add the Pop a note button to Control Center or the Action button, or the PopNotes widget to your Lock Screen. A long press on the app's icon has it too. To send something from another app, use its Share button and choose PopNotes.

How do I zoom a picture?

Tap the picture, then pinch or double tap. A long press selects the words in it. Swipe sideways for the note's next picture, or down to close.

Reminders aren't showing up.

Check PopNotes' notifications in the Settings app on your device, and that Focus isn't holding them back.

Sync

How does sync work?

You choose a stack and a drive in Settings > Sync, and PopNotes keeps that stack in a PopNotes folder in your own Google Drive or OneDrive. It goes straight from your device to your drive. We never see it. OneDrive works with personal Microsoft accounts.

It says to sign in again.

Press Connect beside the drive in Settings > Sync. Your notes are safe on your device while it's waiting.

The Vault

I forgot my passphrase.

Nobody can recover it, including us. That's what makes the Vault a vault. The rest of your notes aren't affected.

It says Face ID or Touch ID changed.

Adding a face or a finger turns that unlock off, on purpose. Enter your passphrase, then turn it back on in Settings > Vault.

Windows and Mac

Both are free, with downloads on the home page. The FAQ covers installing them.

Your privacy

No account, no tracking, no servers of ours. The privacy policy has the whole story.